You know, I don't know anyone who goes to any place of business and says, "Boy! I really hope I get bad customer service today!" Let's face it folks, we all want to be treated with respect and as a paying customer I think you have a reasonable expectation that if you pay money for a piece of merchandise or to receive some type of service and then through no fault of your own you can not use the service or merchandise you paid for well, most of us would expect or in some cases even demand a refund.
There has been a popular story in the news lately talking about Spirit Airlines. They have a no refund policy with no exceptions. Apparently, a Tampa, customer was told by his doctor his cancer was terminal and he was told not to fly anywhere. The Tampa man a Marine veteran had already bought a 197 dollar ticket to Jersey to be with his daughter who was to have surgery two weeks before he find out about his terminal condition. When the man asked if he might obtain a refund because of these unusual circumstances Spirit Airlines, showed more spite, than any kind of a charitable spirit and flatly refused to give this dying man a refund. You know, some folks, like to fly first class Spirit Airlines, has no class! Spirit Airlines, clings to their no refund policy by using this slogan "Spirit Airlines,will not make those who follow the rules, pay for those who don't." I have a slogan for Spirit Airlines, in the form of a catchy poem. Some travel by car, Others by train some would seek to travel by Spirit Airlines, but they are such a pain some will like this poem and there will be those who don't, some, may travel using Spirit Airlines, but I for one just won't As always, my friends these thoughts remain just some words to think on.
No comments:
Post a Comment